This position is responsible for the leadership, coordination and administration of nominated houses within the Supported Independent Living (SIL) Program of Haven Care Australia. The House Coordinator will manage and lead a team of support workers in the delivery of this service; they will uphold Haven Care Australia's values and ways of working while aiming for continuous improvement in their delivery.

Duties and Responsibilities:​

  • Be flexible in the management style to respond to the needs and dynamics of a large and diverse team.

  • To oversee the provision of services within the house including; support to residents, monitoring of services given to residents, staffing adequacy and monitor any required day today needs and outcomes of given houses.

  • To initiate necessary administrative tasks such as maintenance of record keeping, asset records, efficient management of finances and purchases for stationary/utilities of the given houses.

  • Maintain direct reporting to the Service Coordinator/ Director and take accountability for self actions.

  • Maintain a safe working environment in accordance with WH&S standards and policies and procedures

  • Attend meetings within and outside haven care Australia in regards to resident's matters.

  • Develop strong relationships both within  Haven Care Australia and with key stakeholders

  • Develop and implement high quality Recovery plans or Individual Plans for residents of SIL Programme.

Mandatory Requirements:

  • Minimum Certificate IV in an appropriate Health, Administration, and/or Human Services field, or extensive, relevant experience in care coordination and the administration of consumer-centred services.

  • Minimum one year experience working with and understanding the needs of people living with mental ill health or disability.

  • Current First Aid certificate

  • Current Working with Vulnerable people Card

  • A current Australian driver’s licence

  • National Police check conducted within 12 months of application.

Application Procedure:

Applications should include a Resume and a Cover Letter explaining your interest in the position and working at Haven Care Australia.

Your cover letter should include responses to the following criteria:

  • Experience in the co-ordination and management of 24-hour residential services for vulnerable people.

  • Well-developed interpersonal and communication skills, including the ability to initiate and maintain contacts with a stakeholders and broad range of community agencies.

  • Demonstrated capacity to work in a fast paced environment dealing with complex and challenging situations. 

  • Proven problem solving skills with the ability to find alternative solutions

  • Knowledge of service systems around NDIS.

  • Demonstrated ability to work in an evolving environment and ambiguity

To apply, please:

• Include a resume with two current referees. One must be your current line manager (if not currently employed your last line manager is sufficient).

• Include a cover letter responding to the questions above.

• Email your application to:


We acknowledge and pay respect to the Ngunnawal people as the original and ongoing owners and custodians of this land.  We commit ourselves to actively work alongside indigenous people for reconciliation and justice.


PO Box 3170, Weston Creek, ACT 2611


0479 054 545