Job Description:

Support Worker is required to provide personal care, domestic care, respite and social support. The role involves working autonomously in client’s home and local community settings. Haven Care Australia seeks Support Workers with good communication and interpersonal skills and must be highly committed and client focussed.

Duties and responsibilities:

  • Support and assist clients with personal care, personal support, domestic assistance, washing, meal preparation, cleaning, social support and respite.

  • Assisting clients to have the opportunity to develop and maintain skills, capacities, and lifestyles that are valued in the community.

  • Providing direct care for clients and having knowledge of client’s individual needs and preferences.

  • Assisting client in all aspects of personal care, including lifting and positioning.

  • Escort clients on private or public transport as required.

  • Responding to directions from clients, listening to client needs, and respecting each client’s right to privacy, dignity and confidentiality in all aspects of their life.

  • Understanding client’s legal rights and staff responsibilities in accordance with those rights (such as Human Rights, Equal Opportunity, Anti Discrimination etc).

  • Promoting the abilities, contribution, and competence of people with a disability.

  • Maintaining a strong client focus in all situations.

  • Promoting HCA's aims and objectives to all clients and the community at large. Implementing HCA’s service policies and monitoring and reviewing work practices and the application of policy (such as WHS) to ensure maximum client consultation, participation and independence.

  • Provide health support and first aid as required to clients.

  • Report any requested changes by the clients and/or carer in relation to services and/or care needs to Client service coordinator.

  • Attend scheduled team meetings.

  • Undertake on the job training as required.

  • other duties from time to time, as bounded by the spirit of this document, as may be directed by the Director, Manager or House coordinator

Mandatory Requirements:

  • Certificate IV in Mental Health or equivalent or working towards it.

  • Minimum one year experience working with and understanding the needs of people living with mental ill health or disability.

  • Current First Aid certificate

  • Current Working with Vulnerable people Card

  • A current Australian driver’s licence

  • National Police check conducted within 12 months of application.


Application procedure:

Applications should include a Resume and a Cover Letter explaining your interest in the position and working at Haven Care Australia.


Your cover letter should include responses to the following questions:

1. Demonstrated ability to work with limited supervision.

2. What experience and transferrable skills can you bring to the role?

3. How does your approach contribute to Person-Centred care and support Recovery-Orientated Practice?

4. Demonstrated ability to cooperate closely with team members in order to ensure continuity of care and provision of a comprehensive service to participants


To apply, please:

• Include a resume with two current referees. One must be your current line manager (if not currently employed your last line manager is sufficient).

• Include a cover letter responding to the questions above.

• Email your application to:


We acknowledge and pay respect to the Ngunnawal people as the original and ongoing owners and custodians of this land.  We commit ourselves to actively work alongside indigenous people for reconciliation and justice.


PO Box 3170, Weston Creek, ACT 2611


0479 054 545